Posts Tagged ‘refill’

The refill run-around

Posted December 29, 2008 by Leah Hoffmann
in Pens, Paper & People | 1 comment »

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We’re coming up on the new year, which means it’s time for those of you with reusable covers to order planner refills—if you haven’t done so already, of course, or you want to switch to a different format.

Simple, right? Actually, we’ve been getting emails from some customers who say it can be difficult to find the right refills because stores don’t stock the ones they need. We’ve got a list of retailers to try on our website (the local stores are highlighted, but we also list national chains, online venues, and mail order companies in the right-hand menu). But maybe it’s a good idea to open the question up to our readers…

Have you ever had trouble finding planner refills? And conversely, are there any stores or websites you’ve discovered that are particularly reliable for your particular format, or in your particular area? If so, please post them in the comments!

And let’s hope the “wisdom of the crowds” comes through for everyone.

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Refill rip off?

Posted June 23, 2008 by Leah Hoffmann
in Editorial, Pens, Paper & People | Add your comment »

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In a recent review of our Texagenda planner, a reader from Des Moines, IA, wrote:

“I think it is unfortunate that you do NOT carry the refills at Barnes and Noble, where I purchased my textagenda. If I buy the refill online, it will cost me $4 more than buying a brand new cover AND planner at Barnes & Noble.”

To clear up any confusion, let me first explain that it’s Barnes & Noble who chooses which products they carry—not us. (If it were up to us, they would carry everything we sell!) If you shop there, and you don’t see what you’re looking for, you can always try asking the customer service department.

Secondly, we do take pricing seriously when it comes to our online vendors—though keep in mind that they shoulder an additional expense for the product’s shipping and handling. Nonetheless, we’re going to talk around and investigate rates and carriers…

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